Credit Cards and Payment Guidelines
The deposit amounts necessary are determined by the expenses accrued prior to the commencement of your journey. For treks to Mt. Kilimanjaro or Mt. Meru, a 10% deposit is mandatory. Safaris, on the other hand, requires a 50% deposit. In instances where you are reserving domestic flights (e.g., to Zanzibar or Serengeti) and accommodations located outside Moshi (such as Zanzibar or Arusha), a 100% deposit is required for the flight portion of your trip. Whether you opt for a consolidated group payment or prefer individual payments, we are adaptable to accommodate your preferences fully.
Although there is no rigid timeframe for submitting the deposit, please note that we will not confirm reservations for accommodations, flights, or your trip itinerary until we have received your deposit. It’s essential to recognize that accommodations, flights, and tented camps can reach full capacity rapidly. Thus, we highly advise submitting your deposit as early as you can to secure your arrangements. The remaining balance is solely due upon your arrival in Tanzania.
You also have the option to initiate a direct wire transfer from your bank to ours. It’s important to note that our bank does not impose any additional fees for this service. However, the transfer fees are determined by the sending bank, typically ranging from $30 to $40 USD. On occasion, a third party, known as a correspondence bank, may become involved, resulting in an additional $10 fee.
For the necessary bank details required to initiate a wire transfer, please reach out to us at [email protected] of payment and are processed within approximately one week. This method is considered safe and reliable, unlike alternative services such as Western Union.
- In-Person Payment Options:
When it comes to in-person payments, we offer various convenient choices for your ease. You can settle your charges using Visa, MasterCard, American Express, or Union Pay. However, it’s important to note that for in-person payments with Visa, MasterCard, or Union Pay, there is a 4% service fee, and for American Express, the fee is 5%.
While we accept card payments, we highly recommend cash payments in USD for a smooth transaction process. Please ensure that the cash bills you provide are dated from the year 2004 or later, as older bills are not accepted in Tanzania.
Our bank account is primarily in USD, as Tanzania uses USD for all tourism-related transactions, including park fees and tourist visas. If you plan to use other currencies for payment, we recommend converting them into USD before your arrival to avoid additional conversion fees.
It’s worth mentioning that while credit/debit cards are suitable for general payments, they cannot be used for giving tips. You can provide tips in any currency you prefer. In case you need assistance, we are happy to help you withdraw cash from an ATM if needed, ensuring your financial transactions during your journey are hassle-free.
- Specifics Regarding refund and Cancellations:
Details Regarding Cancellations:
At Triple African Adventure, our primary goal is to provide you with an outstanding experience, and we understand that unforeseen circumstances may arise. While navigating Tanzania’s financial regulations can be challenging, we have established a policy to handle cancellations in a fair and transparent manner.
Here’s how it works: If you need to cancel your trip, we will provide refunds for any recoverable amounts, after deducting necessary transfer fees and taxes. Additionally, you have options: You can choose to transfer the recoverable funds to a future travel adventure with Triple African Adventure, valid for up to one year. Alternatively, you have the flexibility to allocate the refundable amount to another person traveling with Triple African Adventure.
It’s important to note that hotels, lodges, and airlines may have their own cancellation policies, which could impact the amount refundable in those cases. We aim to strike a balance between your needs and our commitment to providing exceptional travel experiences.
We cannot assume responsibility for adjustments due to canceled/delayed flights, missed connections, or delayed baggage. We will make every effort to accommodate you in such situations, but we cannot guarantee it, especially for open group Mt. Kilimanjaro treks.
We strongly recommend purchasing travel insurance to protect your investment. For Mt. Kilimanjaro climbs, medical and rescue insurance is mandatory, and we encourage you to seek coverage for other potential scenarios as well.
In the event of a cancellation or postponement, we extend our refund policy with specific conditions. You have the option to apply the refunded amount towards future journeys with Triple African Adventure for a period of up to 12 months. Alternatively, upon request, you may allocate the funds to fellow travelers planning trips with Triple African Adventure.
It’s important to be aware that accommodations and flights may have more stringent cancellation policies that could impact the amount eligible for a refund. Nevertheless, Triple African Adventure is committed to making 100% of recoverable funds available for your benefit. Additional details are provided below for your reference.
